Responsible Gaming

OBSERVE: Gambling is a form of entertainment that carries financial and psychological risks. EXPAND: Responsible gaming means planning your play, setting limits, and seeking support early if risk signs appear. It is not a path to income. REFLECT: sportium-bet, operating via sportium-bet-ca.com, provides tools, information, and access to professional help so you can make informed choices and pause or stop whenever needed. If you are under the legal gambling age in your province/territory (18 or 19 in Canada), do not use our services. We will support you with practical protections and confidential assistance.

Risk Awareness

OBSERVE: Problem gambling often develops gradually and can be hard to notice early. EXPAND: Recognizing markers of harm lets you act before losses or stress escalate. REFLECT: Use the checklist below and reach out if several items apply to you.

Common warning signs

• Increasing bet frequency or stakes, chasing losses, or playing longer than planned
• Thinking about betting when not playing; feeling irritable or restless when trying to cut down
• Hiding play from family/friends; borrowing money or selling items to fund gambling
• Missing work/studies, sleep problems, or anxiety linked to gambling outcomes
• Using gambling to escape stress, depression, or other problems

Quick self-assessment (answer Yes/No)

• I often spend more money or time gambling than I intended.
• I have tried and failed to reduce or stop gambling.
• I gamble to cope with stress, loneliness, or financial problems.
• I have lied to loved ones about how much I gamble.
• I have borrowed money, used credit, or missed bills because of gambling.

If you answered "Yes" to two or more, consider taking an immediate break, setting stricter limits, and contacting a professional support service listed below.

Limits & Tools

OBSERVE: Limits reduce risk by constraining spend and time. EXPAND: Deposit caps and session controls are most effective when set before you play. REFLECT: You can change limits anytime; tighter limits apply immediately, increases apply after a cooling-off period.

Deposit limits (daily, weekly, monthly)

1. Go to My Account > Responsible Gaming > Deposit Limits.
2. Choose a period: Daily, Weekly, or Monthly.
3. Enter a CAD amount that fits your discretionary budget (examples: Daily CA$50, Weekly CA$150, Monthly CA$600). Only set limits you can afford to lose.
4. Click Save. Reductions take effect immediately. Any increase is subject to a minimum 24-hour cooling-off confirmation.

Time spent controls (session timers)

1. Open My Account > Responsible Gaming > Time Limits.
2. Set a session reminder (e.g., 30, 45, 60 minutes). You will receive an on-screen alert with the option to log out.

Short "Time-Out" breaks (24-72 hours)

1. Navigate to My Account > Responsible Gaming > Time-Out.
2. Select a duration: 24h, 48h, or 72h.
3. Confirm your choice. You will be logged out and cannot deposit or bet during the Time-Out.
4. Time-Outs end automatically; you may log back in after the period expires.

Regional compliance note (CA): Legal gambling age varies by province/territory (18 or 19). Do not gamble if you are under the legal age where you reside.

Self-Exclusion

OBSERVE: When gambling is harming your wellbeing or finances, a stronger barrier may be required. EXPAND: Self-exclusion blocks access to your account for a chosen period and disables marketing. REFLECT: It is confidential and can be combined with device/site blocking tools for added protection.

How to self-exclude (temporary 6-60 months or lifetime)

1. Go to My Account > Responsible Gaming > Self-Exclusion.
2. Select a duration: 6, 12, 24, 36, 60 months, or Lifetime.
3. Read the consequences summary, tick the confirmation boxes, and click Confirm.
4. You will receive on-screen and email confirmation of the start and end date (except lifetime).

Consequences and financial treatment

• Access: You cannot log in, deposit, bet, or open a new account during exclusion. Marketing communications stop as soon as practicable.
• Balance: Real-money balances remain withdrawable upon verified request via Support; promotional/bonus funds are forfeited.
• Open bets: Settled per the rules; any returns are paid to your registered payment method. No new bets can be placed.
• Early reactivation: Not permitted. After a fixed-term exclusion ends, reactivation (if available) requires an active request and a cooling-off period; for lifetime, the account remains closed.

Support for exclusions: If you need assistance with self-exclusion or withdrawals while excluded, contact our Responsible Gaming team using the form in the Contact & Feedback section below.

Ontario note: sportium-bet is not licensed by AGCO/iGO. Ontario residents should use provincially regulated operators and may enroll in My PlayBreak (Ontario's self-exclusion program) via the iGO portal.

Support Resources

OBSERVE: Early, confidential help improves outcomes. EXPAND: Canada provides provincial 24/7 services; international organizations offer additional options. REFLECT: Choose the service that matches your location and language. Your contact is confidential.

Local support in Canada (provincial services)

Canada does not operate a single national gambling helpline; support is delivered provincially/territorially. The services below are widely recognized and available 24/7 unless noted. If unsure of your local service, dial 211 for provincial referral or 988 for immediate mental health crisis support.

• Ontario - ConnexOntario: 1-866-531-2600 | Live chat available at connexontario.ca | 24/7 | English/French; interpreter services
• Québec - Jeu: aide et référence: 1-800-461-0140 | jeduquebec.ca | 24/7 | French/English
• British Columbia - BC Gambling Support Line: 1-888-795-6111 | gamblingsupport.bc.ca | 24/7 | English; interpreter services
• Alberta - AHS Addiction Helpline: 1-866-332-2322 | albertahealthservices.ca | 24/7 | English; interpreter services
• Manitoba - Addictions Helpline (problem gambling): 1-855-662-6605 | 24/7 | English; interpreter services
• Saskatchewan - HealthLine: 811 | 24/7 | English; interpreter services
• Mental health crisis (Canada-wide): 988 | Call or text | 24/7 | English/French

For Atlantic provinces and territories, dial 211 for a direct referral to local problem gambling support, or contact your provincial health line (often reachable via 811).

International support organizations

National/self-exclusion schemes (by country)

• UK - GamStop: gamstop.co.uk (free national online self-exclusion)
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego): administracion.gob.es (state self-exclusion register; note: DGOJ licensing applies only to Spanish operations)

Blocking tools and device protections

• Gamban: gamban.com (paid; blocks gambling apps/sites across devices)
• BetBlocker: betblocker.org (free; device/site blocking)
• DNS/Router-level blocks: Configure family filters to restrict access across home networks.

Family and affected others

• Gam-Anon: gam-anon.org (support for families/friends)
• Reddit r/problemgambling and peer forums: moderated peer support and lived-experience tips

Confidentiality: All listed services maintain confidentiality within applicable law. If you are in immediate danger, call 911 (Canada) or 988 for crisis support.

Help for Family

OBSERVE: Loved ones may notice harm before the person does. EXPAND: Non-judgmental conversations and boundaries help engagement. REFLECT: Combine empathy with practical next steps.

How to start the conversation

• Choose a calm, private time; use "I" statements: "I'm worried because I've noticed ..."
• Focus on impacts (stress, finances) rather than blame; avoid arguing about past losses.
• Offer options: taking a Time-Out, setting limits, or speaking to a counselor together.

Get support for yourself

• Contact provincial helplines (see above) and ask for "affected others" services.
• Join Gam-Anon groups (gam-anon.org) or peer forums for families.
• If safety, coercion, or debt is present, seek legal/financial advice and crisis help via 988 or 911.

Next steps

• Encourage a professional assessment and consider joint budgeting or debt advice.
• Help them implement self-exclusion and install blocking software on shared devices.
• Set clear boundaries (no loans, shared passwords protected) while staying supportive.

Operator's Commitment

OBSERVE: sportium-bet monitors accounts for markers of harm. EXPAND: We combine automated and human review to reduce risk while respecting privacy. REFLECT: Where risk patterns appear, we intervene proportionately and offer help.

Risk checks we perform

• Behavioral analysis: Rapid stake escalation, repeated deposits in short periods, chasing losses, overnight play, and frequent declined payments.
• On-site messaging: Timely reminders, session pop-ups, and personalized safer-gambling tips.
• Friction and cool-offs: Nudges to set or reduce limits; temporary deposit pauses where appropriate.

When we may contact you

• If multiple risk indicators persist over time or intensify within a short window
• If you request help, set severe limits, or attempt to reverse a self-exclusion
• Following third-party concerns supported by verifiable information

Contact may occur via in-account messages or the contact details you provided. We may recommend limits, Time-Out, or self-exclusion, and will signpost to provincial and international support. We process personal data in line with our Privacy Notice and applicable laws. Note: Our Spanish DGOJ licensing for SPORTIUM APUESTAS DIGITAL S.A.U. applies only to Spanish operations and does not confer Canadian regulatory status.

Updates

OBSERVE: Responsible gaming practices evolve. EXPAND: We update this page to reflect new tools and regulatory guidance. REFLECT: You will be informed of material changes.

• Notifications: We will post a site banner and/or send an email to registered users for material updates to tools, limits, or policies.
• Version control: This page records the latest revision date for transparency.

Last updated: 2025-10-31

Contact & Feedback

OBSERVE: Quick access to support is essential. EXPAND: Use the secure form below for self-control requests, feedback, or assistance with limits/exclusions. REFLECT: If you need immediate well-being support, use the provincial helplines above.

• Responsible Gaming phone (Canada): To be published. Until then, please use the secure form below or your provincial helpline.
• Responsible Gaming email: To be published. For now, submit requests via the secure form below so we can respond safely and promptly.

Responsible Gaming Support Request

Full name


Email


Account ID (if any)


Topic
Set/adjust deposit limit Set session limit Request Time-Out Self-exclusion assistance Withdraw while excluded Other

Details (please include preferred contact time and timezone)


Submit request

Confidentiality: We will use your information solely to address your responsible gaming request. If you reside in Ontario, please note that sportium-bet is not licensed by AGCO/iGO; consider using provincially regulated services and My PlayBreak.