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At sportium-bet, we prioritize transparent and accessible communication channels for all users accessing sportium-bet-ca.com. In compliance with international regulatory standards and our operational commitments for 2025, our support infrastructure is designed to provide timely resolutions to technical inquiries, account management issues, and dispute escalation.

Communication Protocols and Service Level Agreements (SLA)

To ensure the integrity of user interactions and maintain a secure gaming environment, sportium-bet adheres to strict protocols regarding data handling during support correspondence. Our dedicated team operates under the following Service Level Agreements:

  • Inquiry Acknowledgment: All formal inquiries submitted via the contact mechanism are logged instantly.
  • Response Timeframe: We target a resolution or substantive response within one (1) business day for standard operational queries.
  • 24/7 Availability: Critical support channels remain active 24/7 to address immediate concerns regarding account security or transactional integrity.
  • Data Protection: All personal data shared via these forms is processed in accordance with applicable privacy laws and our internal data security mandates.

If you require formal assistance regarding your account at sportium-bet-ca.com, please utilize the secure contact form below. For efficient processing, please ensure you provide your registered name, a valid email address associated with your user profile, and a precise description of your request or technical issue.

Our compliance team aims to adjudicate and reply to all inquiries within one business day. For urgent matters requiring immediate intervention, we recommend utilizing our live chat feature or direct telephonic support channels where available. Our support staff is available 24/7 to ensure your regulatory and operational questions are addressed without undue delay.

Corporate Entity and Regulatory Information

For the purpose of formal legal identification and regulatory transparency within Canada (CA) and international jurisdictions, the operating entity details are as follows:

  • Operating Entity: SPORTIUM APUESTAS DIGITAL S.A.U.
  • Parent Company: CIRSA (Compañía de Recreativos S.A.) / Blackstone.
  • Primary Licensure: Dirección General de Ordenación del Juego (DGOJ) - Spain.
  • Regional Licenses:
    • Secretaría de Gobernación (SEGOB) - Mexico.
    • Coljuegos - Colombia.
  • Headquarters: Spain.
  • Operational Markets: Europe, Latin America, and international access via sportium-bet-ca.com.

Note on Disputes: While sportium-bet strives to resolve all disputes internally via the contact form above, users retain the right to escalate unresolved regulatory complaints to the relevant licensing authority (DGOJ, SEGOB, or Coljuegos) depending on the jurisdiction applicable to the specific service used.