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Privacy Policy

Effective Date: November 6, 2025

This Privacy Policy explains how sportium-bet collects, uses, retains, and discloses your personal information when you visit or use sportium-bet-ca.com. We recognize that privacy is a fundamental right and are committed to protecting the personal data of our players and website visitors in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable international data protection standards.

Who We Are

sportium-bet-ca.com is operated by SPORTIUM APUESTAS DIGITAL S.A.U., a Sociedad Anónima Unipersonal registered in Spain. As a subsidiary of the CIRSA Group (Compañía de Recreativos S.A.), we adhere to stringent global data protection standards.

For the purposes of data protection legislation, we act as the Data Controller. Our operations extend across multiple jurisdictions including Spain, Colombia, Panama, and Mexico, requiring a robust global privacy framework.

  • Registered Entity: SPORTIUM APUESTAS DIGITAL S.A.U.
  • Headquarters: Spain
  • Data Protection Contact: Data Protection Officer (DPO)
  • Email for Privacy Inquiries: privacy@sportium-bet-ca.com

What Personal Data We Collect

We collect specific categories of data necessary to provide a secure and regulated gaming environment. This collection is minimized to what is strictly required for operational, legal, and functional purposes.

Categories of Data

  • Identity Data: Information required to verify your identity as per Know Your Customer (KYC) regulations, including your first name, last name, date of birth, and gender. Copies of identification documents (passport, driver's license) are stored securely.
  • Contact Data: Your billing address, email address, and telephone numbers used for account management and communication.
  • Financial Data: Payment card details (processed securely via PCI-DSS compliant gateways), bank account information for withdrawals, and transaction history relating to deposits and wagers on sportium-bet-ca.com.
  • Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
  • Usage & Behavioral Data: Information about how you use our website, including betting history, game preferences, login times, and interaction with promotional features.

Legal Basis for Processing

Our processing of your personal data is grounded in lawful bases established under Canadian privacy law and international best practices. We do not process data without a valid legal justification.

  • Contractual Performance: Processing is necessary to fulfill the user agreement, such as processing your bets, managing your account balance, and facilitating withdrawals. Without this data, we cannot provide our core services.
  • Legal Obligation: We are required by law to process data for anti-money laundering (AML) purposes, responsible gambling monitoring, and fraud prevention. This includes reporting to relevant regulatory bodies where mandated.
  • Legitimate Interests: We process data to improve our services, detect security threats, and analyze customer trends to enhance the sportium-bet experience, provided these interests do not override your fundamental rights.
  • Consent: For specific marketing activities and the use of non-essential tracking technologies, we rely on your explicit, opt-in consent, which may be withdrawn at any time.

Purpose of Processing

We utilize the collected data for distinct, specified purposes related to the operation of sportium-bet-ca.com.

  • Service Provision: To register your account, verify your age and identity, process payments, and execute gaming transactions.
  • Customer Support: To resolve technical issues, answer queries, and manage disputes.
  • Compliance & Security: To prevent fraud, money laundering, and collusion; to ensure the integrity of our games; and to promote responsible gambling.
  • Marketing & Personalization: To send promotional offers (where consented) and deliver content relevant to your gaming preferences.
  • Business Analytics: To understand user behavior and improve website functionality and user experience.

Disclosure & Sharing

We do not sell your personal information. However, we may share data with trusted third parties to facilitate our services or comply with legal requirements.

Recipients of Personal Data

  • Service Providers: Third-party companies that provide infrastructure, IT services, payment processing, and customer support tools. All providers are bound by data processing agreements ensuring confidentiality.
  • Corporate Group: Information may be shared within the CIRSA Group and with subsidiaries (e.g., entities in Mexico or Colombia) for administrative purposes and centralized security monitoring.
  • Regulatory Authorities: We may disclose data to law enforcement agencies, tax authorities, or gambling regulators (such as the DGOJ in Spain or relevant Canadian authorities) if required by law or to report criminal activity.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, customer data may be transferred as part of the transaction, subject to confidentiality protections.

International Transfers

As sportium-bet is part of an international group with headquarters in Spain, your personal data may be transferred to and processed in countries outside of Canada, specifically within the European Economic Area (EEA) and Latin America.

When we transfer data internationally, we ensure it is protected by appropriate safeguards:

  • Adequacy Decisions: Transfers to the EEA are generally secure as the European Commission recognizes Canada's privacy laws as adequate, and conversely, Canada recognizes the high standards of GDPR.
  • Standard Contractual Clauses: For transfers to countries without an adequacy decision, we utilize standard contractual clauses approved by relevant authorities to ensure your data receives a comparable level of protection to that provided under Canadian law.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

  • Account Data: Retained for the duration of your relationship with us. Upon account closure, data is retained for a minimum period (typically 5 years) to comply with Anti-Money Laundering (AML) laws and statutes of limitation for legal claims.
  • Marketing Data: Retained until you withdraw consent or become inactive for a defined period, after which it is securely deleted or anonymized.
  • Deletion Criteria: Once the retention period expires, personal data is irreversibly deleted or anonymized so that it can no longer be associated with you.

Your Rights

Under PIPEDA and applicable data protection regulations, you possess specific rights regarding the control of your personal information. We are committed to facilitating these rights efficiently.

  • Right to Access: You may request a copy of the personal data we hold about you to verify its accuracy and the lawfulness of its processing.
  • Right to Rectification: You have the right to request the correction of incomplete or inaccurate data we hold about you.
  • Right to Erasure ('Right to be Forgotten'): You may ask us to delete your personal data where there is no good reason for us to continue processing it, subject to our legal retention obligations (e.g., AML laws).
  • Right to Withdraw Consent: Where we rely on consent to process your data (e.g., marketing), you may withdraw this consent at any time. This will not affect the lawfulness of any processing carried out before you withdrew your consent.
  • Right to File a Complaint: If you believe your data rights have been violated, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada or the relevant local authority.

To exercise any of these rights, please contact our Data Protection Officer. We respond to all legitimate requests within 30 days.

Cookies & Tracking Technologies

sportium-bet-ca.com uses cookies and similar tracking technologies to distinguish you from other users, enhance your experience, and collect usage data.

Cookie Categories

  • Strictly Necessary Cookies: Essential for the operation of the website, enabling you to log in, deposit funds, and place bets. These cannot be switched off.
  • Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around the site, helping us improve functionality.
  • Functionality Cookies: Enable us to personalize content for you, greet you by name, and remember your preferences (e.g., language or region).
  • Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed to make our website and the advertising displayed on it more relevant to your interests.

You can manage your cookie preferences through your browser settings or our on-site cookie consent manager.

Data Security

We have implemented robust physical, technical, and administrative security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed.

  • Encryption: All sensitive data exchanges are encrypted using TLS 1.2+ protocols. Data at rest is protected using industry-standard encryption methods.
  • Access Control: Access to your personal data is limited to employees, agents, contractors, and other third parties who have a business need to know. They are subject to a duty of confidentiality.
  • Monitoring: We employ real-time monitoring systems to detect and prevent security breaches. Regular security audits and vulnerability assessments are conducted to ensure the resilience of our systems.

Complaints & Contacts

We take your privacy concerns seriously. If you have any questions about this policy or wish to exercise your rights, please contact our Data Protection team.

  • Email: privacy@sportium-bet-ca.com
  • Postal Address: SPORTIUM APUESTAS DIGITAL S.A.U., Ctra. de Castellar, 298, 08226 Terrassa, Barcelona, Spain (Attn: Data Protection Officer)

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada (OPC) or, for residents of the EU/EEA, the Spanish Data Protection Agency (AEPD).

Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Significant changes will be communicated to you via email or a prominent notice on sportium-bet-ca.com at least 30 days prior to the changes taking effect. The "Effective Date" at the top of this page indicates when the latest modifications were made.